Terms & Conditions

Terms & ConditionsThese Terms & Conditions apply to every booking made with Karawaan through karawaan.in or with our team directly. By booking a trip or using this website, you agree to them. Please read them along with our Cancellation & Refund Policy and Privacy Policy.1. About KarawaanKarawaan is a travel company based in Pune, Maharashtra, India. We organise paid treks, camping experiences, adventure activities and group trips for travellers from India and around the world. The business details of the operator are listed at the end of this page.2. Who can book

You must be at least 18 years old to book.

Travellers under 18 may join only with the written consent of a parent or guardian, and only on trips we confirm are suitable.

You are responsible for making sure the details you give us are true and complete. This includes your name, age, phone number, emergency contact and any medical condition we should know about.

Each trip shows a difficulty level. You are responsible for choosing a trip that suits your fitness and experience.

3. Bookings and seats

Your seat is held once your booking is submitted with your payment details.

A booking is confirmed only after we have verified your payment and told you so on WhatsApp or by email.

If we cannot verify your payment, we may release the seat and will tell you.

Seats are limited and some trips reserve a share of seats for women to keep groups balanced.

If a trip fills up while you are paying, we will refund you in full or move you to another date, as you prefer.

4. Prices and payment

All prices are in Indian Rupees (INR) and are per person unless the trip says otherwise.

The price, date, inclusions, exclusions and pickup details of each trip are shown before you book. Anything not listed as included is not part of the price.

Payment is taken in advance through the payment options shown at checkout.

If you pay from outside India, your bank or card provider may add its own exchange or transfer charges. These are your responsibility.

5. Itinerary changesTravel depends on weather, road and trail conditions, local authorities and our partners. We may change timings, routes, stays or activities when we need to, including for safety. We will tell you as early as we reasonably can and will offer a similar alternative where possible. Changes of this kind do not by themselves entitle you to a refund. If we cancel a trip, our Cancellation & Refund Policy applies.6. Safety and your responsibilities

Trekking, camping, water activities and other adventure activities carry real risks, including injury, illness and delays. You take part voluntarily and accept those risks.

For treks and adventure activities we bring in experienced safety experts through trusted tour and activity partners, and we check their experience before the trip. Coordinators from Karawaan travel with the group.

You must follow the instructions of our coordinators, guides and safety experts at all times. We may stop you from taking part in an activity if we believe it is unsafe for you or for the group.

Tell us before you book about any medical condition, injury, pregnancy, allergy or medication that could affect you on the trip.

Carry the items listed for the trip, including any personal medication and valid ID.

7. ConductWe want everyone to feel safe and comfortable. Harassment, abusive behaviour, illegal activity, damage to property and littering are not acceptable, and alcohol or drug use is not allowed where it puts anyone at risk or breaks local rules. We may remove anyone who breaks these rules from a trip, without a refund, and they will be responsible for their own journey home.8. Our travel partnersWe work with independent transport operators, stays, activity providers, local guides and safety experts. They run their own services under their own terms. We choose them with care, but we are not responsible for what they do or fail to do beyond what the law requires of us.9. LiabilityTo the extent the law allows, Karawaan and its team are not liable for any injury, illness, loss, theft, damage or delay arising from your trip, or for any indirect or consequential loss. To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the trip concerned. Nothing in these terms removes any right you have under Indian law that cannot be excluded. We recommend travel and medical insurance for every traveller.10. International travellers

You are responsible for holding a valid passport and a visa that allows you to take part in the trip, and for following Indian law and any local entry or permit rules.

We may ask for a copy of your passport and visa where stays, permits or local authorities require them.

We strongly recommend travel insurance that covers trekking and adventure activities, medical treatment and evacuation.

Flight changes, visa refusals and similar problems are treated as a cancellation by you under our Cancellation & Refund Policy.

11. Photos and videosWe often take photos and videos on trips and may use them on our website and social media. If you would rather not appear in them, tell your coordinator or message us.12. Website contentAll text, photos, logos and design on this website belong to Karawaan or are used with permission. Please do not copy them for commercial use without our written consent. Trek guides on this website are general information and may not reflect conditions on the day.13. Changes to these termsWe may update these terms from time to time. The version on this page at the time you book applies to your booking.14. Governing law and disputesThese terms are governed by the laws of India. Please talk to us first, as most problems can be solved directly. Any dispute that cannot be solved this way falls under the jurisdiction of the courts in Pune, Maharashtra.15. Questions and complaintsYou can reach us using the contact details below. We aim to acknowledge complaints within 48 hours and to resolve them within 30 days.Caravan Hub, Donaje Road, Pune, Maharashtra 411041, IndiaPhone: +91 77748 35604, +91 99750 92621Email: Karawaan.co@gmail.comKarawaan — also spelled Karwaan or Karwan — is a Pune-based travel company for solo travellers from around the world. Karawaan