Privacy Policy | Karawaan

Privacy PolicyThis Privacy Policy explains what personal information Karawaan collects, why we collect it and how we look after it. It applies to karawaan.in and to bookings made with us. We follow the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.1. Information we collect

Account details: your name, email address, phone or WhatsApp number and sign-in details, including your Google account details if you sign in with Google.

Traveller details: age, gender, blood group, emergency contact name and number, trekking experience and details of any co-travellers you book for.

Booking details: the trip, pickup point, any notes you add, payment screenshot, transaction ID and the UPI ID you give us for refunds.

Identity documents: where stays, permits or local authorities require it, we may ask for a government ID, or a passport and visa for international travellers. Any copy we hold is kept in private storage.

Website data: technical information such as device and browser type, performance data and error reports that help us keep the website working.

2. How we use your information

To manage your account, take your booking and verify your payment.

To plan the trip, including transport, stays, group size and safety.

To contact you by WhatsApp, phone or email about your trip, and to reach your emergency contact if we need to.

To process refunds and meet our legal, tax and accounting duties.

To improve our website and trips, and to keep them secure.

To tell you about upcoming trips. You can opt out at any time by telling us.

3. Who we share it withWe do not sell your personal information. We share it only where needed to run your trip or our business:

Trip partners such as transport operators, stays, activity providers, guides and safety experts, who receive only what they need for the trip.

Service providers that run our website, database, email and analytics, such as Supabase, Vercel, Resend and Google.

Payment providers, banks and payment gateways that process your payment.

Government, police or other authorities where the law requires it, or where it is needed in an emergency.

4. PaymentsCard, bank and UPI details entered with a payment provider are handled by that provider and are not stored by us. We keep the payment screenshot and transaction ID you give us in private storage that only our admin team can open.5. Cookies and browser storageWe use browser storage to keep you signed in and to remember small preferences. We also use privacy-friendly performance analytics. You can clear this data in your browser settings at any time, though you may then be signed out.6. How we protect itWe limit who can see your information, keep sensitive files in private storage and use encrypted connections. No system is perfectly secure, so please keep your sign-in details safe and tell us straight away if you suspect a problem.7. How long we keep itWe keep your information for as long as your account is active or we need it for your trips. Booking and payment records are kept for as long as tax and accounting laws require. After that, we delete or anonymise them.8. Your rightsYou can ask us to give you access to your information, correct it, update it or delete it, and you can withdraw your consent at any time. Some records must be kept by law, and withdrawing consent may mean we cannot take you on a trip. To use these rights, contact us using the details below.9. ChildrenOur website is meant for adults. If a traveller under 18 joins a trip, a parent or guardian must give their details and consent.10. International visitorsWe are based in India and your information is handled in India. Some of our service providers may store or process it in other countries. By using our website or booking a trip from abroad, you understand that your information may be transferred this way.11. Changes to this policyWe may update this policy from time to time. The date at the top of this page shows when it last changed.12. Questions and complaintsIf you have a question or a complaint about your personal information, contact us using the details below. We aim to acknowledge complaints within 48 hours and to resolve them within 30 days.Caravan Hub, Donaje Road, Pune, Maharashtra 411041, IndiaPhone: +91 77748 35604, +91 99750 92621Email: Karawaan.co@gmail.comKarawaan — also spelled Karwaan or Karwan — is a Pune-based travel company for solo travellers from around the world. Karawaan