Cancellation & Refund Policy

Cancellation & Refund PolicyThis policy explains what happens if you cancel a trip, or if we have to. It applies to every Karawaan booking unless the trip page shows different cancellation terms, in which case the terms on the trip page apply.1. If you cancelThe refund depends on how many days before the departure date we receive your cancellation request. The percentage is of the amount you paid for that traveller's seat.

15 or more days before departure: 90% refund

7 to 14 days before departure: 50% refund

3 to 6 days before departure: 25% refund

Less than 3 days before departure, or no-show: no refund

The amount we keep covers seats we can no longer fill and costs already committed to transport, stays and partners.2. Moving your seat

You may transfer your seat to someone else free of charge up to 48 hours before departure, as long as they meet the trip's requirements and share their details with us.

You may ask to move to another date of the same trip. We will do this where seats are available. Any price difference applies.

3. If Karawaan cancels a tripIf we cancel a trip before departure, for any reason, including low numbers, unsafe weather or an order from local authorities, you choose between a full refund of the amount you paid or a credit towards another Karawaan trip.4. Changes during a trip

If a trip has to be cut short after it starts because of weather, road conditions, safety concerns or a decision by local authorities, we will refund any part of the cost we are able to recover from our partners for services you did not use. We cannot refund services already used.

If you leave a trip early by your own choice, or you are removed for breaking our Terms & Conditions, no refund is due.

If you miss the pickup point or time, this counts as a no-show.

5. Payment problems

If you are charged twice, or your payment was taken but no booking was made, we will refund the extra amount in full.

If a trip sells out while you are paying, we will refund you in full or move you to another date, as you prefer.

6. How to cancel or request a refundMessage us on WhatsApp or email us using the contact details below, with your name, the trip, the date and your payment transaction ID. The date we receive your message is the date of cancellation.7. When you will get your refund

We confirm your refund within 2 working days of your request.

Approved refunds are processed within 7 working days, to your original payment method or to the UPI ID you gave us at booking.

Your bank or payment provider may take a further 5 to 7 working days to show the amount in your account.

Refunds are paid in Indian Rupees (INR). Bank charges and exchange rate differences are not covered.

8. International travellersFlight changes, visa refusals and similar problems outside our control count as a cancellation by you, and section 1 applies. We strongly recommend travel insurance that covers trip cancellation.Caravan Hub, Donaje Road, Pune, Maharashtra 411041, IndiaPhone: +91 77748 35604, +91 99750 92621Email: Karawaan.co@gmail.comKarawaan — also spelled Karwaan or Karwan — is a Pune-based travel company for solo travellers from around the world. Karawaan